Modern Workplace combines modern technology capabilities, operations optimization and culture change for enhanced employee experience.

According to a Gartner report, Modern workplace services are expected to reach $57B by 2025.

Workplace support expectations have changed.

• Environment: in office to hybrid work from home/anywhere
• Support Models: In Person, onsite and high-touch models to Remote, bots, self-service, zero-touch, personalized models
• Incident Management: From reactive, manual, people-dependent to predictive, suppression, self-healing, highly automated management
• Service Focus: SLAs- Service Outcomes to Employee experience driven by analytics/insights (XLAs)
• Security: Locked down and tightly controlled to the expanded surface and Zero-trust
• Device Service Model: Device ownership and asset management to the device as a service, unified, standard configurations with auto-provision
• Productivity: Monolithic and slow to deploy to highly contextualized, self-enabled human-focused services

We see that both patients and clinicians alike want better experiences. According to the patientengagementHIT report, 72% of patient experience strategies include an emphasis on care coordination for all healthcare organizations.

Our key solution elements to meet our healthcare client's modern workplace management journey includes

• The device as a service under one contract
• Remote support and out-of-band capabilities
• cloud-based device management
• Unified end-point management, monitoring, self-healing, analytics and automation

Our offerings also include advisory services to our clients on how to build a digitally-savvy workforce that drives sustainable value by stabilizing the end-to-end services, optimizing to maximize productivity and well-being, and transforming the workplace experience within the Cloud Continuum.

• Immersive, scalable, secure collaboration anywhere
• Optimized & automated physical space
• Innovation to engage humans.