The client is an Indian multinational corporation that provides information technology, consulting and business process services with a revenue of US$10 billion (2022). They are an IT consulting and outsourcing enterprise with 231,00 employees worldwide and four subsidiaries. Headquartered in Bengaluru, India and serves clients in 175+ cities across 6 continents

Client wanted to

• Move and handle complex equipment, detect threats, set up firewalls, and manage ILO/remote connections. Troubleshooting basic system errors and management of power cycles
• Managing Complex and Internal Cable Connections
• Assist Remote Expert Team with the Configuration
• Take responsibility for all onsite operations
• Placement of heavy Nutanix devices in Rack

Smart Hand DC Support

Styx could help the client with

• Single point of contact: Centralised service desk to process the requests from a Client depending on their respective priorities and locations
• Skilled Resources: Alignment of highly skilled bi-lingual resources (with required tools) for installation and configuration
• Due Diligence: Pre-implementation handshake with all stakeholders and verification of devices and equipment status
• Onsite Assistance: Assist remote configuration team to understand the existing infra setup and act as a bridge between the remote unit and onsite client
• Configuration & HW movement: Perform device mounting/dismounting, basic configuration and assist in setting up an ILO/remote connection
• Complex Cabling: Secure and verify cables connected to IT Devices, Migrate cables to new devices post instruction from the Remote team and cable management
• Cable Structuring: Perform cable structuring(fibre, crossover, etc.) Cable labelling, Carry out cable tracing or fluke test using appropriate devices.
• Sanity checks and UAT: Verify and confirm the performance of the infrastructure upgrade—report the issue (if any). Carry out several tests.
• Sign Off and reporting: Post confirmation from the client, take a sign-off, submit/hand over replaced/remaining part and share the report of work done to the team.