Need for the Transition

The client is a leading India-based company related to the Information Technology field, headquartered in Bengaluru, India. It is one of the leading global IT services organizations and has a worldwide presence with global centres across 54 countries. They wanted to provide a seamless network experience for their users to perform daily operations.

Their primary challenge was troubleshooting network problems remotely, Reducing travel costs and engaging local field service to manage time. Eliminate language barriers and hire skilled staff to handle complex hurdles depending upon the support level. The client's primary objective was to enable reliability, durability, availability and security.

Enable dispatch services

Styx helped the customer to conduct a support program and assist with fully certified and reliable resources that are skilled and has local language support at their designated locations globally ( 50+ locations). This enabled seamless collaboration between the local users and the remote support team.

The centralized service desk helped the client to process the requests based on priorities. We could enable the client to leverage their onsite resources globally for their implementations and troubleshoot the outages successfully by enhancing the network availability and security.

Our structured cabling installation services helped the client migrate the data centre device and remodel projects in their new office. We could enable different levels of network devices for mounting, labelling, configuration and console access to the remote team setup.

We could troubleshoot and remove the network issues dole handily with the help of the client's remote team.